December 12 (Friday) – Processing of Returns

• Returns received by December 12 will be processed within this calendar year.
• Any returns arriving after this date will be handled in January 2026.

December 22 (Monday) – Order Shipping and Pick-Up

• Orders received and confirmed by 10:00 AM will be handed over to our dedicated courier service the same day.
• For bank transfer payments, please ensure the payment is completed by the deadline.
• Orders received after 10:00 AM will be processed from January 5, 2026.
• For delivery-related questions, please contact your Account Manager or our Customer Service.

December 23rd (Tuesday) – January 4th (Sunday) – Company Closed

• During this period, our warehouse and office will be closed.
• However, our telephone customer service will be available on the following days between 8:30 AM and 5:00 PM:
  • Wednesday, December 23
  • Monday, December 29
  • Tuesday, December 30
  • Friday, January 2

January 5 (Monday) – Planned Reopening

• The first working day of 2026.
• Orders received after 10:00 AM on December 22, 2025 will be processed in the order of arrival starting from January 5.