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Return Policy

Return policy:

  1. Quality complaints will be handled according to the general regulations of the textile industry.
  2. Always check your order at receiving. Variation in the order – ex. Size, color, quality variation- in the wholesale industry is tolerated +/-5%.
  3. Refund of modified items, for ex. printed/embroidered/tag changed items is not possible. Please check the received items before you make any changes on the product.
  4. Our buyer is responsible to check the quality of the order, before handing it over to their buyers.
    In case of error in the fulfillment of order, please contact our sales department in writing within 24 hours of delivery.
  5. In case of refund/exchange of any item, please forward the order/invoice number to Your sales representative. All returns must be given a return number in advance. Return and exchange of goods is possible after these previous arrangements are made. Without a return number applied on the return parcel, our representative will not be able to handle the parcel.
  6. “Personal pickup” orders left in warehouse for over 10 days, UTT will issue restocking process and charge 15% handling fee automatically.
  7. All items must be returned in their original packaging. In case of damaged packaging and/or damage in the item, and for used items refund/exchange is not possible. The refund/exchange of underwear and shirt, is not possible due to hygienic reasons.
  8. Exchange without complaint and of unwanted items (ex. “I don’t like it” “I rather choose a different size/color”) is not possible in wholesale marketing. However we will refund/exchange undamaged items in their original packaging within 60 days (including return time), for a 15%, but minimum 3€/invoice handling fee.
  9. Products invoiced over 60 days, cannot be refunded.
  10. Products purchased during final sale promotion, can only be returned in case of quality complaints.
  11. Specially ordered, non-stock items are non-returnable!
  12. Sizes differ with each brand. Always check sizes before placing the order. Variation tolerance in size within the same brand is +/-5 %.)
  13. Credit noting process for returned items might take 1-7 days, from acceptance of return.